Privacy Policy

Last updated: March 2026

GV Platinum Cleaning Services ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gvplatinum.com.au or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, and phone number when you submit an enquiry or request a call-back through our website.
• Service information: Details about the cleaning services you request, including location and preferences.
• Usage data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on pages — collected automatically via Google Analytics.
• Communications: Records of correspondence if you contact us by email or phone.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the cleaning services you have requested.
• Send you quotes, booking confirmations, and service-related communications.
• Improve our website and services based on how visitors interact with our site.
• Comply with our legal and regulatory obligations.
• Contact you about promotions or news (only where you have provided consent).

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third parties who assist us in operating our website or conducting our business (e.g. email delivery services), subject to confidentiality agreements.
• Legal requirements: Where required by law, court order, or government regulation.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. These include:

• Google Analytics: To understand website traffic and user behaviour. You can opt out at tools.google.com/dlpage/gaoptout.
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain form state.

You can control cookie settings through your browser. Note that disabling cookies may affect some functionality of the site.

5. Data Storage and Security

Your information is stored on secure servers. We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry records are typically retained for up to 2 years.

7. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.